ÿþ<html lang="en"> <head> <meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"> <title></title> <meta name="keywords" content=""> <meta name="description" content=""> <link rel="stylesheet" href="rbsolutions/assets/style.css" type="text/css"> <style> #blue_form { width:512px; background-color:#DFEBF5; margin-left:9px; margin-top:-56px; z-index:1; position:relative; visibility: hidden;height: 0px; } </style> <script language="JavaScript"> function pop(fileName) { imageThumb = document.getElementById("pop"); imageThumb.src = '/screenshots/'+fileName+'.jpg'; obj = document.getElementById("thumbpop"); obj.style.visibility = (obj.style.visibility == 'visible') ? 'hidden' : 'visible'; } function pop_close() { obj = document.getElementById("thumbpop"); obj.style.visibility = (obj.style.visibility == 'visible') ? 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This system has been used by us for over 2 years and during this time it has been developed and improved as we seek to continually improve our own performance and quality service levels. </p> <p> Using this system, you can: </p> <li>Establish and monitor the average times taken to process different types of work;</li> <li>Compare processing times between different users and/or teams;</li> <li>Establish and compare processing times between different types of claims and tasks;</li> <li>Analyse individual performance levels to identify specific training needs;</li> <li>Monitor the volume of cases/claims/accounts that are set to  pending , as a decision cannot be made.</li> <div id="thumbpop" style="visibility: hidden; position: absolute;"> <a href="javascript:pop_close();"><img id="pop" /></a> </div> <br> <span lang="en-gb">&nbsp; </span> <a href="javascript:pop('timesheet')"><img border="0" alt="Timesheet Thumbnail" src="screenshots/timesheet_thumb.jpg" width="150" height="140"></a><span lang="en-gb">&nbsp;&nbsp; <a href="javascript:pop('quality')"><img border="0" alt="Quality Thumb" src="screenshots/quality_thumb.jpg" width="150" height="140"></a>&nbsp; &nbsp; <a href="javascript:pop('reporting')"><img border="0" alt="Reporting Thumb" src="screenshots/reporting_thumb.jpg" width="150" height="140"></a></span> <p> Traditionally this requires you to run numerous reports from both your Revenues/Benefits System and Document Management System and then manually consolidate the results into a single report. This can be a very tedious exercise, especially when you could be making far better use of your time. Our Performance Management System will produce this information for you automatically, allowing you to spend time analysing the results rather than wasting time compiling them. </p> <p> At RB Solutions we place a huge emphasis on quality of work. We use the information provided by our Performance Management System to produce QA check lists for all staff. The system allows each check to be recorded in detail and any incorrect cases/accounts, along with notes on the remedial action required, are returned direct to staff in a single click. We can also assign individual checking parameters for each user in accordance with their specific experience levels/training needs, thereby maximising effectiveness of our QA Team through targeted checking. </p> <p> Reports are then produced as required which enable you to: </p> <li>Analyse individual performance levels to identify specific training needs;</li> <li>Record in detail whether errors are financial, non-financial or procedural, pinpointing at which stage of assessment the error occurred;</li> <li>Analyse cases/claims  pended to ensure the correct action has been taken;</li> <li>Analyse performance over varying periods to ensure improvements are being made where required;</li> <li>Report accurately on quality performance levels.</li> <p> All of the above examples are uses that we have made of the system for our own internal requirements. The system is fully flexible and will allow much wider use of the information recorded as each authority may require. This solution does not require you to purchase any new software or hardware. </p> <p> There are no run time license costs and it can be run on either Windows or Unix platforms. It can be run locally within your authority or we can run it for you as a hosted service. </p> </div></div></div> </div> </div> <hr size="1" style="clear:both " color="#E6E6E6"> <div align="center" style="margin-top:10px "><!--ZONE_S4_START--></div> <br style="line-height:20px"><div id="footer" class="copy">Copyright &copy; 2006-2011&nbsp;Serco Limited. All rights reserved. <a href="privacy_policy.html" class="navtop">Privacy Policy</a> | <a href="terms_of_use.html" class="navtop">Terms of Use</a> | </div> </div></body> </html>